Contact

The National Digital Security Authority functions as a structured reference provider network for the cybersecurity services sector across the United States. This page outlines how to reach the editorial and provider network operations office, what geographic and professional scope the platform covers, how to format an inquiry for efficient handling, and what response timelines apply to different message types. Professionals submitting providers, researchers verifying provider network data, and organizations with compliance-adjacent inquiries will find the relevant operational details below.

How to reach this office

Correspondence directed to the National Digital Security Authority reaches the editorial operations team responsible for provider network content, provider accuracy, and sector reference data. The primary contact for general inquiries, provider submissions, and content correction requests is:

Email: [email protected]

This address handles all inbound communications related to provider network operations, including new provider requests, existing entry corrections, sector classification disputes, and research inquiries. The platform does not maintain a public telephone line for general contact; written submissions are the standard intake channel for all request types.

For inquiries with a regulatory or standards dimension — such as questions about how a verified provider's credentials align with frameworks published by the National Institute of Standards and Technology (NIST) or qualifications recognized under frameworks like the NIST Cybersecurity Framework (CSF) — messages should be clearly labeled by type to ensure routing to the appropriate review process. The provider network does not adjudicate regulatory compliance; it catalogs service providers operating within the cybersecurity sector and reflects publicly available credential and qualification data.

Service area covered

The National Digital Security Authority operates at national scope, covering cybersecurity service providers, consultancies, managed security service providers (MSSPs), and related professional organizations operating across all 50 U.S. states and the District of Columbia.

The provider network's coverage extends across the following major service categories within the cybersecurity vertical:

Managed Security Service Providers (MSSPs) — organizations delivering continuous monitoring, threat detection, and incident response under contract
Cybersecurity Consulting Firms — advisory practices focused on risk assessment, compliance preparation, and architecture review
Penetration Testing and Vulnerability Assessment Providers — firms credentialed under recognized standards such as those maintained by CREST or practitioners holding certifications recognized by bodies including (ISC)² and EC-Council
Incident Response Specialists — providers offering post-breach forensics, containment, and remediation services
Identity and Access Management (IAM) Providers — firms specializing in authentication infrastructure, privileged access management, and zero-trust architecture implementation
Compliance-Focused Security Providers — organizations whose service offerings are structured around regulatory frameworks such as HIPAA (administered by the U.S. Department of Health and Human Services Office for Civil Rights), PCI DSS (governed by the PCI Security Standards Council), and FedRAMP (administered by the General Services Administration)

The provider network does not cover hardware manufacturers, consumer-facing antivirus products, or academic research institutions unless those entities also operate a defined commercial service practice within the U.S. market.

Coverage contrast: providers holding federal authorization under FedRAMP are categorized separately from state-level or private-sector-only firms, reflecting the distinct compliance pathway and authorization body for each. A firm may appear in both categories if it holds both federal authorization and serves the commercial sector.

What to include in your message

Inquiries that include structured, specific information are processed faster and with fewer follow-up exchanges. The following breakdown applies to the four most common message types received by the operations team:

New Provider Submission
- Full legal name of the organization
- Primary service category (from the classification list above)
- State(s) of operation and any federal authorization status
- Relevant credentials or certifications (e.g., CISSP, CISM, SOC 2 Type II attestation, FedRAMP authorization level)
- Primary contact name and professional email address for verification

Provider Correction Request
- Provider Network entry name as currently verified
- Specific field(s) requiring correction
- Source documentation supporting the correction (e.g., updated licensing record, revised certification status from a named body)

Research or Data Inquiry
- Name of the requesting organization or individual
- Purpose of the inquiry (academic, journalistic, commercial research)
- Specific data points or sector categories being examined
- Whether the inquiry relates to a specific named regulatory framework or agency

Editorial or Classification Dispute
- Entry name and current classification as verified
- Proposed reclassification and rationale
- Reference to any applicable standard or published definition supporting the proposed change (e.g., NIST SP 800-61 for incident response classification, or NIST SP 800-53 for control-based service categorization)

Incomplete submissions — particularly those lacking organization name, service category, or verifiable contact information — are held pending follow-up and may delay processing by 5 to 10 business days beyond standard timelines.

Response expectations

The operations team processes inbound messages in the order received, with prioritization applied to time-sensitive categories such as provider inaccuracies involving active regulatory credentials or legal name changes.

Standard response timelines by message type:

New provider submissions: Initial acknowledgment as processing allows; full review and publication decision within 10 to 15 business days depending on verification requirements
Provider correction requests: Acknowledgment as processing allows; correction applied as processing allows if supporting documentation is complete at time of submission
Research inquiries: Response as processing allows; complex data requests may require up to 20 business days
Editorial or classification disputes: Acknowledgment as processing allows; resolution communicated as processing allows following internal review

The provider network applies a verification standard consistent with publicly available credential databases maintained by recognized bodies including (ISC)², CompTIA, and ISACA. Providers citing federal program participation are cross-referenced against publicly accessible authorization records maintained by GSA and the Cybersecurity and Infrastructure Security Agency (CISA). No provider is published or materially amended without at least one verifiable public-record source confirming the claimed credential or authorization status.

Messages that do not receive a response within the timelines above may be resubmitted with "RESUBMISSION" noted in the subject line to flag them for priority review.

Report a Data Error or Correction

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